01362 695939 info@factrain.co.uk

FAQ’S

Are your first aid courses accredited?

Yes. Our First Aid at Work courses are regulated qualifications which are provided through AoFA Qualifications (an awarding organisation) that is recognised and regulated by one of the UK regulators, Ofqual. The certificate of achievement (QCF) awarded to successful learners contains the logo of AoFA Qualifications and the relevant UK regulators along with the full qualification title and number.

Other courses are AoFAQ Level 1 or Level 2 National Award requirements.

Courses which are not First Aid or Health Care related meet the standards of relevant bodies.

All courses indicate in their title the appropriate awarding organisation.

Do your first aid kits have government approval?

There is no statutory requirement for UK first aid kits to be approved, however the Health and Safety Executive does suggest a list of items that could be included in your kit, with extra items added as appropriate to the situation or work area. We are able to supply a number of kits to suit various purposes.

Where do you conduct courses?

Our training centre and office is in Dereham, Norfolk. We have access to an extensive national trainer network located in many other regional centres. We conduct on-site training for groups at our clients’ own premises in Norfolk and the surrounding area.

What sort of clothes should I wear when I attend a training session?

Comfortable casual clothing is recommended in order to cope with practical activities.

Is parking available at your centre?

There is limited parking available at the centre but free public car parks are within easy walking distance. Should a candidate require a close parking facility, spaces can be arranged with prior notice.

What are the payment options?

Please discuss payment options at the time of booking. Due to the high demand for places in our courses, you will be asked to pay prior to commencement of the training to confirm your place on the course. You will receive a confirmation letter once you have paid.

In general, cancellation fees apply. However you may be able to transfer to another course. In the case that we may have to cancel the course you will be offered a place on another course or a full refund will be made.

I have special needs; can I still do first aid training?

FA+CT is fully committed to equality and diversity. We encourage any person who may have special needs to train in first aid. We will do everything possible to meet individual needs. Please advise us of your requirements at the time of booking.

My certificate has just expired; can I enrol in a requalification course?

No, you must hold a current ‘in date’ certificate to attend a requalification course. Unless we have a record of your certificate, you will be required to produce the certificate at the start of the course. You are allowed 28 days after the expiry of your certificate to apply for a requalification course, after that you must take the full course again.

How do I enrol in one of your courses?

Please contact our office using any of the details on this website.

How long are courses accredited for?

This will vary depending on the course. For more specific information, please refer to the individual course outlines on the Courses pages.

I have difficulty getting time off work what can I do?

We realise that it is sometimes difficult for some people to get time off to complete a full course. To help, we can arrange evening classes or short day classes of 3 hour duration so you can complete the course over a number of days. This is particularly useful for child or home carers who find it difficult to get away. Please contact us for more details.