01362 695939 info@factrain.co.uk


The information on this website is not intended to replace the advice or care from a healthcare profesional. The information on this website is compiled from a variety of sources. It may not be complete or timely. It does not cover all diseases, physical conditions, ailments, or treatments. The information should NOT be used in place of visiting with your healthcare provider, nor should you disregard the advice of your healthcare provider because of any information you obtain on this website. Discuss any activities presented in this website with your healthcare provider before engaging in the activity.


Thank you for viewing our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern First Aid+Care Training’s relationship with you in relation to this website.

First Aid + Care Training Ltd is Registered in England, Company Number: 07908433 whose Registered Office is The Old Chapel, White Lion Yard, Dereham, Norfolk, NR19 1FQ. First Aid+Care Training and FA+CT are traiding names of First Aid+Care Training Ltd.

The term “First Aid+ Care Training” or “us” or “we” or “our” refers to the owner of the website First Aid+Care Training Ltd.

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without First Aid+Care Training Ltd’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Courses and Bookings

All practical assessments and written exams will have to be passed before certification can be issued. Candidates will not pass any courses where these are needed, and no refund will be issued after course has been completed if students do not pass either written exams, or practical assessments.

 On issue of any invoice this will be deemed as your agreement for training with First Aid+Care Training Ltd and all Invoices are due for payment on issuing and must be paid.

All open Invoices that are not paid within 28 days will be subject to legal proceedings to reclaim costs and are subject to 10% interest charge per week from course date.

Invoices must be paid in full prior to any course to guarantee your place on any course, and issue of certification, unless by agreement.

All certification remains the property of First Aid+Care Training Ltd or the Awarding Body (AoFAQualifications) no certification will be issued until all course fees, and open invoices have been paid in full, unless by agreement.

For ‘on site’ training at your company’s premises we charge a travelling fee currently charged at 0.45p per mile.

For training to be completed on site for companies the open invoice must be paid prior to course start date before training will take place, this can be completed either by BACS or cheque.

Courses which are previously booked for ‘on site’ training and a date set by the company; should the training date be moved by the company less than two weeks prior to course start date then course fee will be lost.

A course invoice will be sent, this will confirm provisional place booking on course.

On receipt of invoice, payment must be made, (see above). Once payment has been received, this will secure place on course, until all open invoices have been cleared, and all course fees have been received course spaces will be kept open for additional customers. Places on any courses cannot be guaranteed until all fees have been paid, unless by prior agreement.

For courses that are booked and deposit or course fee is paid, if candidate has requested to have his/her place moved to an additional course date, less than 14 days prior to original course start date, then a 35% admin fee will be charged.

Courses that are booked either by phone or email and deposit or course fee paid, this fee will be lost if candidate fails to attend on course date.

Substitution of candidates originally booked on a course needs to be confirmed in writing one week prior to course commencement, otherwise an additional invoice will subsequently be raised for the new candidate.

Customers that wish to have their training course date moved (more than 14 days prior to course start date) to another course date for what ever reason must complete the training within 4 weeks of the original course date booked otherwise course fee will be lost.

 All candidates must be available for training at the course start time otherwise they will be refused entry as training will be underway. Candidates will have to rebook training and original course fee will be lost.

We rarely cancel a course, but circumstances outside our control may force us to do so. In this instance First Aid+Care Training reserves the right to cancel a course and in this case will make every reasonable effort to re-arrange training to suit everyone concerned

 A complete refund of course fees, minus 25% admin fee will be paid if course is cancelled more than two weeks prior to start date, otherwise course fee will be lost. It is your responsibility the booker to ensure that you or any persons you wish to book onto training courses are available for training at the given dates.